Service Delivery & Fulfillment Policy

1. Nature of Services and Deliverables

PARAMDRISHTI PRIVATE LIMITED is a technology and software consulting enterprise incorporated under the Companies Act, 2013, with its registered office in Pune, Maharashtra, India. Our core offerings encompass:

• AI & Machine Learning Solutions: Autonomous agents, conversational chatbots, predictive models, cognitive automation, and natural language processing pipelines.
• Business Process Automation (BPA) & RPA: Automated customer support workflows, sales operations, accounting pipelines, and robotic process automation bots.
• Full-Stack Software, Web & Mobile Applications: Custom web platforms, native/hybrid mobile apps (iOS and Android), cloud-native microservices, and third-party API integrations.
• Cloud Engineering & DevOps Consulting: CI/CD pipeline automation, cloud migration (AWS, Google Cloud, Microsoft Azure), container orchestration (Docker/Kubernetes), and infrastructure as code (Terraform).
• Managed Services & Technical Support: Continuous system monitoring, uptime assurance, drift detection, and technical maintenance.

Because all services provided by Paramdrishti Private Limited are digital and intellectual in nature, delivery is executed exclusively through electronic communication, secure cloud networks, and verified digital access provisioning.

2. Methods of Electronic Delivery & Handover

Depending on the engagement model selected by the client, electronic fulfillment occurs via one or more of the following secure delivery channels:

• Email Provisioning & Onboarding: Client account credentials, platform login URLs, onboarding manuals, API tokens, and formal GST Tax Invoices are transmitted directly to the authorized email address provided at checkout or contract signing.
• Private Git Repository Handover: For custom software engineering, source code is transferred through enterprise Git platforms (e.g., GitHub Enterprise, GitLab, or Bitbucket) with repository ownership or designated deploy permissions transferred to the client.
• Cloud Infrastructure Staging & Deployment: Infrastructure as Code templates, containerized applications, and AI model weights are deployed directly into the client's designated virtual private cloud (VPC) on AWS, Google Cloud Platform (GCP), or Azure.
• REST / GraphQL API Endpoints: Hosted AI APIs are provisioned with dedicated rate limits, SSL-encrypted endpoints, and interactive documentation (Swagger / Postman collections).
• Virtual Collaborative Consulting: Advisory and consulting sessions are conducted via secure enterprise video conferencing (Google Meet, Zoom, or Microsoft Teams) followed by meeting minutes and architecture documentation sent electronically.

3. Service Provisioning Timelines & Fulfillment SLAs

We adhere to transparent, predictable fulfillment schedules for all standard and bespoke solutions:

Business hours are observed Monday through Friday, 9:30 AM to 6:30 PM Indian Standard Time (IST), excluding statutory public holidays in the state of Maharashtra, India.

4. Shipping, Handling & Customs Charges

Because all products, services, code repositories, and documentation are furnished electronically via telecommunications and Internet channels:

• Shipping Fee: ₹0.00 (Zero INR). There are no physical shipping, freight, or handling costs associated with any purchase.
• Geographical Availability: Electronic fulfillment is accessible worldwide, subject to compliance with Indian export control laws and international cybersecurity regulations.
• Customs & Duties: Physical import duties or physical customs clearance are not applicable to our digital deliverables.

5. Proof of Delivery & Client Acceptance

Electronic fulfillment and delivery are formally established upon the occurrence of any of the following milestones:

• Automated Delivery Confirmation: The dispatch of onboarding access credentials or API keys to the client’s designated email address as recorded on our email server logs.
• Repository Transfer Confirmation: Client acceptance or invitation confirmation into the designated GitHub, GitLab, or Bitbucket repository containing the committed deliverable code.
• Staging / Production Sign-Off: Written confirmation via email or digital project management ticket acknowledging successful staging server deployment and smoke testing.
• Client Review Window: Unless otherwise specified in the SOW, clients are provided a standard 7 calendar day acceptance review period following deliverable handover. If no written notice of defect or deficiency is submitted within this window, the deliverable is deemed accepted and fulfilled.

6. Delays, Service Interruptions & Non-Delivery Resolution

We are committed to punctuality and reliable execution. In the unlikely event of an unforeseen delay or technical hurdle:

• Proactive Notice: In case of third-party cloud outages (such as upstream AWS, GCP, or GitHub downtimes) or dependency bottlenecks, our engineering team will notify the client within 24 hours with an updated delivery estimate.
• Non-Delivery of Access Email: If you do not receive your onboarding email or credentials within 24 hours of completing your transaction, please check your email spam/junk folders. If still missing, immediately email support@paramdrishti.com with your transaction reference. We will manually re-provision and confirm delivery within 6 business hours.
• Escalation Channel: If your delivery inquiry is not resolved within 24 hours, you may escalate directly to our Grievance Officer at +91 755 946 7119.

7. Relationship with Refund & Cancellation Policy

This Service Delivery Policy operates in conjunction with our official Refund and Cancellation Policy. In the event that a service cannot be provisioned due to an insurmountable technical impossibility on our part, or if cancellation is requested within the eligible 7-day initial subscription window, refund claims will be processed strictly in accordance with the terms outlined in our Refund Policy.

8. Corporate Information & Grievance Redressal

For questions, status inquiries, or formal communication regarding service fulfillment, please contact our corporate desk: